What changes in daily work
We combine enquiries from every channel and retain the order contents in the record. Teams confirm purchases faster and marketing sees repeat demand.
Solution scope
- One order queue across channels
- Payment, fulfilment and delivery statuses
- Segments for repeat sales
How the result is accepted
At the start we agree measurable criteria, owners and project boundaries. Switching software on is not treated as a completed implementation: the team verifies real scenarios, data and the customer’s next action.
Orders from websites, Instagram and messaging
CRM combines channel enquiries, retains order contents and prevents several salespeople from processing the same customer. Payment, fulfilment, delivery handoff and completion remain visible in one chain.
CRM for Instagram sales should preserve the original conversation, product interest and owner. Inventory data comes from the appropriate system while CRM manages the customer and communication.
- One order queue without duplicates
- Connections between customer, product, payment and delivery
- Purchase-based segments and repeat-sales scenarios