What changes in daily work
Salespeople reply from one workspace while managers see the source, response speed and outcome of every conversation.
Solution scope
- One history for messages and calls
- Templates, automation and routing
- Controlled access to business channels
How the result is accepted
At the start we agree measurable criteria, owners and project boundaries. Switching software on is not treated as a completed implementation: the team verifies real scenarios, data and the customer’s next action.
Every conversation and call in the customer record
Instagram and messaging integration creates an enquiry, connects the conversation to a customer and retains its source. Telephony adds the call recording, owner and conversation result.
We configure queue assignment, business hours, templates and controlled handoff. Permissions restrict personal data while managers track response time and conversations without an outcome.
- One history for messages and calls
- Routing by team, topic or source
- Control of missed enquiries and response time