← Blog
Five CRM integration risks
Why data exchange fails and which decisions are required before connecting 1C, a website and messaging channels.
An integration is an agreement about data ownership, format and direction, not merely an API connection.
What to verify
- How each system identifies the same entity.
- Which system is allowed to change a field.
- What happens during an error or outage.
An exchange log and repeatable test scenario should exist before production launch.